Policies

At Vellurae, we value transparency and strive to provide a seamless shopping experience for our customers. Below are the key policies that guide your experience with us:

1. Shipping Policy

We deliver across India. Orders are processed within 1-2 business days and typically delivered within 3-7 business days depending on your location. Shipping charges will be calculated at checkout based on your delivery address. Once your order is shipped, you will receive a confirmation email with tracking details.

2. Return & Refund Policy

We accept returns of unused, unopened, and sealed products within 2 days of delivery. To initiate a return, contact us at vellurae@gmail.com or 7718894031. Refunds, if applicable, will be processed within 5-7 business days after the returned item is received and inspected. Please note that return shipping costs are the responsibility of the customer.

3. Payment Policy

We accept all major payment methods, including credit/debit cards, UPI, and net banking. All transactions are secure, and customer payment details are protected through encrypted gateways.

4. Privacy Policy

Vellurae is committed to protecting your personal information. Any data collected during your visit or purchase is used solely to process your order and improve your shopping experience. We do not share, sell, or disclose your information to third parties without your consent. For full details, refer to our Privacy Policy Page.

5-Cancellation Policy

Orders can be canceled within 24 hours of placing them or before the order is shipped, whichever is earlier. To cancel an order, email us at vellurae@gmail.com. Refunds for canceled orders will be processed within 5-7 business days.